Shipping policy

This Shipping Policy forms part of our Terms of Sale.

1. Where we deliver

1.1 We currently deliver to addresses in Australia and New Zealand only.

1.2 Our website may show prices in your local currency wherever you are, but orders can only be completed with a delivery address in Australia or New Zealand. Checkout will not accept an address in any other country.

1.3 We intend to expand delivery to more countries. Any new destinations will be added to this policy and made available at checkout when they launch. If you would like to know when we deliver to your country, email us at hello@daybreak.watch or sign up to our newsletter.

2. Dispatch and delivery

2.1 Every watch is sent insured and tracked, and requires a signature on delivery. Delivery options, costs and estimated delivery times are shown at checkout. Estimated delivery times are not guaranteed.

2.2 We will email you tracking details when your order is dispatched.

2.3 Because a signature is required, we cannot deliver to parcel lockers or PO boxes. You are responsible for providing a correct and complete delivery address, and we are not responsible for any delay or loss caused by an incorrect address.

3. Risk and inspection on delivery

3.1 Risk in the watch passes to you on delivery. If a watch is lost or damaged in transit before delivery, we will arrange a refund or another appropriate remedy.

3.2 Please inspect the parcel on delivery. If the packaging appears damaged or tampered with, photograph it before opening it and notify us at hello@daybreak.watch within 24 hours of delivery.

4. Failed or refused delivery

If a parcel is returned to us undelivered, unclaimed or refused, we will contact you to arrange redelivery at your cost, or a refund of the purchase price less any shipping costs incurred.

5. Duties and taxes

Prices do not include import duties, taxes or charges payable outside Australia. Orders to New Zealand with a value over NZ$1,000 are subject to New Zealand GST and customs charges, which are payable by the recipient before delivery.

6. Contact

Email: hello@daybreak.watch