Refund policy

This Refund Policy forms part of our Terms of Sale. Capitalised terms, such as Listing, have the meanings given in those Terms.

1. Change of mind

Each watch is unique and is sold in the condition described in its Listing. We do not offer refunds or exchanges for change of mind, including where you no longer want the watch, prefer another watch, or find a lower price elsewhere. Please ask us any questions before you buy.

2. Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Because each watch is pre-owned and vintage, whether it is of acceptable quality depends on its age, price, nature and the condition described in its Listing. A defect or characteristic disclosed in the Listing before purchase is not a failure to meet these guarantees. As each watch is unique, a replacement may not be possible, in which case we will offer a repair or a refund as appropriate.

3. If your watch is not as described

3.1 Please contact us at hello@daybreak.watch within 3 business days of delivery, with your order number, a description of the issue, and clear photographs or video. Contacting us promptly helps us assess your claim; it does not limit your rights under the Australian Consumer Law.

3.2 Please do not send a watch back until we have approved the return and given you instructions. For approved claims, we will arrange and pay for insured, tracked return shipping.

4. Condition of returned watches

4.1 A returned watch must be in its original condition, meaning the same condition in which it was delivered to you. In particular, the watch must not have been:

1. opened, including its case back, crown or movement;
2. inspected, adjusted or worked on by a watchmaker or any other person;
3. resized or adjusted, including its strap or bracelet;
4. altered in any way, including by removing, replacing or adding any part;
5. worn, other than briefly trying it on; or
6. damaged after delivery.

4.2 The watch must be returned with everything supplied with it, including any box, papers, spare links, tags and the original packaging.

4.3 Before dispatch, we record each watch in detail, including photographs of its case, dial, movement (where visible) and any serial or reference numbers. We inspect every returned watch against these records.

4.4 If a returned watch is not in its original condition, has been damaged after delivery, or has any part that does not match our records, we may refuse the return. In that case, we will send the watch back to you at your cost and no refund will be given, except to the extent required by law.

5. Refunds

Approved refunds are made to the original payment method, including the original shipping charge, within [10] business days after we receive and inspect the returned watch.

6. False claims

We may refuse any claim we reasonably believe to be false or fraudulent, and may report it to the police and the relevant payment provider.

7. Contact

Email: hello@daybreak.watch